Frequently asked questions

What are your internet speeds?

FiberSolo, FiberPlus and FiberPlay. We utilize a much lower shared bandwidth ratio than cable companies. If you're paying for 400-1000 mbps from your cable provider, but slow down in the evenings and weekends, it's because your neighbors are using your bandwidth also. We monitor traffic statistics very closely to ensure you have great internet service.

I already have an email account and don't want to change my email address.

SecureNet does not provide or require you to change your email address. There are many free email services available on the web that are accessible from anywhere. Google Mail is a great email service, completely free that you can take with you anywhere.

What is involved with an installation of fiber service?

It's a three step process.
Step One - give us a call and schedule the installation.
Step Two - Construction - Our crews will locate the nearest fiber hub near your home and install fiber between the hub and the outside of your home, normally where other utilities are already located.
Step Three - In-Home Installation - Our office will contact you and schedule a time for in-home installation of TV, Internet, Wi-Fi, etc.. Our technician will call before arrival and connect the fiber from outside your home to inside. They will then setup any TVs, Internet or Wi-Fi inside your home.

Do you have channel "Fill_in_the_Blank" available?

Our current channel line up is listed on our "Plans" page. We add channels frequently but unfortunately, we can't add everyone's favorite. We provide the most popular cable channels that people watch. We won't be providing 500 channels, because most people watch less than 20.

Is your internet secure and/or filtered?

We are building a private network focused on security, but it is still connected to the internet. We deliver unrestricted internet bandwidth to your home and you are still responsible for protecting your computer or network with Anti-Virus software, firewalls, etc... We can help set any of this up for you if you need assistance.

We will be adding filtered internet over the Summer of 2021 to restrict viewing of certain material. This will be an add-on service and will not apply to regular internet accounts.

Is there a limit on how much data I can transfer per month?

No. However, some servers (ie web, ftp, realaudio, file sharing, et al) are prohibited for residential customers. Customer found in violation of this policy are subject to temporary suspension of service until the server has been removed. Any subsequent offense will result in service termination.

What is your return policy?

If you decide to terminate service with SecureNet, you must return all installed equipment including TV set top boxes, routers, Wi-Fi extenders, remote controls, power supplies, and cables to SecureNet at 401 D Street, South Charleston, WV 25303. Any equipment not returned within 30 days of termination will be billed to your account.

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