SecureNet is a locally owned and operated ISP (Internet Service Provider) based in South Charleston serving residents in South Charleston, Nitro and soon Dunbar. Our office and customer service is local,and we give back to the communities we serve by partnering with and providing a revenue split with the municipalities we are located in. Our offices are located 5621 MacCorkle Ave SW in South Charleston (to the left of Warden’s Kitchens). Our billing address is P.O. Box 8799, South Charleston, WV 25303.
What are your internet speeds?
FiberFlex @ 500Mbps, FiberPlay @ 1 Gbps and FiberMax @ 2Gbps. We utilize a much lower shared bandwidth ratio than cable companies. If you're paying for 400-1000mbps from your cable provider, but slow down in the evenings and weekends, it's because your neighbors are using your bandwidth also. We monitor traffic statistics very closely to ensure you have a great internet experience.
Do you charge an install fee?
No, we do not charge an installation fee. However, if you cancel within 30 days after your service drop has been installed, you will be billed $199 for the placement of the service drop and NID (Network Interface Device) on your home.
Do you have to pay anything up front?
No money up front needed! Once your service is installed and marked active, then your billing cycle will begin and you will receive a bill at the end of the billing cycle for a prorated amount (based on your install date) on the first bill.
We bill ahead for each month. Bills are generated on the 22nd of each month - mailed invoices go out on the 25th. Bills are due by the 11th of the next month. Once your bill becomes overdue, your speed will be throttled to 100mbps until it is paid.
What is involved in the install process?
It's a three step process. See the
Install Steps page for more information.
Can I keep my email with Suddenlink (Optimum) or Frontier?
SecureNet does not provide or require you to change your email address. There are many free email services available on the web that are accessible from anywhere. Google, Yahoo and Microsoft all provide free-to-use email services that are easy to use and are effective at blocking spam. If you have a current email address with Suddenlink or Frontier, we suggest switching to one of those. We do not know the email policies of other companies.
Is your internet secure and/or filtered?
We are building a private network focused on security, but it is still connected to the internet. We deliver unrestricted internet bandwidth to your home and you are still responsible for protecting your computer or network with Anti-Virus software, firewalls, etc. We can help set any of this up for you if you need assistance.
We will be adding filtered internet over the Summer of 2024 to restrict viewing of certain material. This will be an add-on service and will not apply to regular internet accounts.
No. However, some servers (file sharing, et al) are prohibited for residential customers. Customers found in violation of this policy are subject to temporary suspension of service until the server has been removed. Any subsequent offense will result in service termination.
Managed Wi-Fi offloads the management of network issues on to us. It allows us to help properly and securely administer your network, so when problems arise, we can quickly diagnose the issue and fix it promptly. It enables us to keep your network secure and up to date with the latest firmware on your network equipment.
What is your equipment return policy?
If you decide to terminate service with SecureNet, you must return all installed equipment your router, Wi-Fi extenders, power supplies,and cables to SecureNet at 5621 MacCorkle Ave SW, South Charleston, WV 25303. Any equipment not returned within 30 days of termination will be billed to your account.
